AI support, cost-aware scheduling, and a platform built on AWS.
Honest about what’s AI and what’s deterministic. Real AI support on three channels your dispatchers already use. Cost-aware scheduling that optimizes for profit per trip, not just distance. HIPAA-aligned hosting with named BAA.
AI Support Assistant — 3 channels
- In-app chat panel — dispatchers and users can ask support questions about DriveBoss from inside the web app at any time.
- WhatsApp — message the DriveBoss assistant from your phone.
- Telegram — message the DriveBoss assistant from your phone.
- Scope: help-desk replacement for product Q&A (how to do X, where to find Y, what a status means, how a feature works).
- No competitor publicly documents a support assistant across in-app, WhatsApp, and Telegram.
Cost-Aware Scheduling Algorithms
- Multiple deterministic optimization algorithms — Normal, Precision (revenue-weighted), Streamline (speed-weighted), Hangry Streamline (speed + revenue), plus a Customer-Defined profile.
- Economic inputs inside the algorithm: driver rate, vehicle run cost, fuel economy (MPG), gas/diesel price per gallon.
- Per-vehicle home base + operation area — routing begins from the right origin, and the algorithm won’t send a vehicle outside its ZIP territory.
- Time-shift ± 15 min in 5-min increments during algorithm execution to pack trips efficiently; shifted times visually highlighted.
- Additional run — insert more trips into an already-built schedule without rebuilding.
Platform & Hosting
- AWS US-region, EC2 compute, Aurora MySQL cluster (multi-AZ, managed failover).
- AWS Business Associate Agreement in place — covers all PHI stored and processed on DriveBoss infrastructure.
- All PHI-handling services used from AWS’s HIPAA-eligible list.
- Web app for dispatchers, billers, managers, admins — modern browser, tablet-friendly (full web app on iPad/Android, not a stripped-down mobile view).
- Native mobile apps (iOS + Android, phone or tablet): Driver app + Supervisor app.
- IVR + SMS for passengers.
Security & Role-Based Access
- 256-bit HTTPS (TLS) for all client ↔ server traffic.
- Per-company data segregation + encryption at the database layer.
- Per-company unique key on driver-device backup files — emailed backups from drivers cannot be read by other companies.
- Four distinct operational roles — Dispatcher, Scheduler, Submitter, Biller — so duties can be segregated cleanly for audit purposes. Same user can hold multiple roles; permissions composed additively.
Ready to see DriveBoss in action?
Book a 30-minute demo and we’ll walk you through the platform, the AI support, and the hosting posture.
Book a Demo