NEMT Pricing
One plan. Scales with your fleet. Everything included.
DriveBoss runs your entire NEMT operation — scheduling, dispatching, routing, driver workflow, billing, broker operations, and reporting — on one platform. Pay per active vehicle. The bigger your fleet, the lower your per-vehicle rate.
Questions? Call us at +1 (888) 505-0667 or email [email protected].
Why operators pay for DriveBoss
Built for the reality of NEMT operations.
Real-time fleet visibility — see where your drivers are now, not where they were minutes ago.
Audit trail that survives broker data loss — every trip interaction logged with a GPS trail that persists beyond the broker's records.
Automatic fraud detection — DriveBoss flags suspicious trip completions the moment they happen, not weeks later at broker audit.
Named compliance commitments — signed AWS Business Associate Agreement, 256-bit TLS, 7-year minimum data retention.
DriveBoss Complete
Per-vehicle pricing that scales with your fleet.
Each vehicle is priced in its own bracket — adding a vehicle never raises the rate on vehicles you already have.
Monthly
| Vehicles 1–10 | $79 / vehicle |
| Vehicles 11–20 | $69 / vehicle |
| Vehicles 21+ | $59 / vehicle |
Annual (prepaid)
| Vehicles 1–10 | $69 / vehicle |
| Vehicles 11–20 | $59 / vehicle |
| Vehicles 21+ | $49 / vehicle |
Each vehicle is priced in its own bracket. A 15-vehicle fleet pays $79 for each of the first 10 vehicles and $69 for each of the next 5 — no cliffs, no tricks. Your 21st van costs less per month than your first: the per-vehicle rate only goes down as you grow, never up.
From the DriveBoss production platform, updated periodically.
How much will it cost for your fleet?
$790.00
10 vehicles × $79 = $790 / month · average $79.00 per vehicle
Everything Included
What's included at every fleet size
No artificial limits, no gated features, no per-user fees — and nothing you'll get nickel-and-dimed for later. Trip imports, broker billing, reconciliation, and reports are standard, not surprise charges on the invoice. DriveBoss Complete means complete.
Scheduling + dispatch — 4 optimization algorithms with economic cost inputs, VDR time planner, Will-Call insertion.
Driver + supervisor apps — iOS and Android. Two separate apps for two different roles.
Broker integrations — direct integrations with ModivCare (via ATMS), MTM, Access2Care, and Alivi. File upload for others.
Auto-pricing + billing — rate tables, bucket/standard billing, payment-file reconciliation, claim tracking.
OTP Analysis — on-time performance tracking, fraud detection, mileage-fraud audit defense reports.
AI support assistant — on 3 channels: in-app, WhatsApp, Telegram.
Compliance, in writing — AWS BAA, 256-bit TLS, 7-year retention.
Unlimited users — dispatchers, schedulers, billers, admins, drivers, and the family member who does the books at night. No per-seat fees, ever.
DriveBoss Academy — role-based training for drivers, dispatchers, and billers, in English and Spanish. Your whole crew, never left to figure it out alone.
Pricing is based on active vehicles — not the number of dispatchers, drivers, or office staff using the system.
Optional Services
Services beyond the software
Managed services and custom development, billed separately.
BillBoss Managed Billing
3% of ModivCare volume processed
Rider Engagement (IVR + SMS) included free
Your billing department, run by the DriveBoss team — from claim submission to money collected. A full-time biller costs $60–80K/year plus benefits; BillBoss Managed does it for a fraction of that.
- Claim submission & validation — clean claims, out the door
- Payment-file reconciliation — every remittance matched
- Denial review and resubmission
- Partial-payment follow-up & overdue-claim collection
- Rider Engagement included — the IVR + SMS add-on, free
Basic billing tools come with DriveBoss Complete — Managed adds our team doing the work.
Rider Engagement — IVR + Patient SMS
From $79/mo
Free with BillBoss Managed Billing
A 24/7 phone line that lets riders help themselves — so fewer “where’s my ride?” calls hit your dispatchers.
- English & Spanish — the entire call, either language
- Check trip status & live ETA by voice
- Cancel a trip for today or tomorrow — self-service
- A live dispatcher is always one press away
- Plus automatic patient SMS — tracking link, ETA, 15-min-away
- Flat monthly price for your tier — no per-call or per-minute charges
Priced by your monthly trip volume, not per vehicle.
See plans
| Plan | Trips / month | Price |
|---|---|---|
| Starter | up to 500 | $79/mo |
| Growth | up to 2,500 | $249/mo |
| Scale | up to 10,000 | $799/mo |
| Enterprise | 10,000+ | Let’s talk |
Not sure? Tell us your monthly trips — we’ll size it for you.
Custom Development
$150 / hour
If your operation needs something the platform doesn’t do out of the box, the DriveBoss engineering team builds it for you.
- Bespoke integrations — brokers, APIs, and the systems you already use
- Custom reports & exports — to your broker’s or state’s exact spec
- Workflow changes — tailor dispatch and billing to how you operate
Scoped and quoted in an order form before work starts — no surprises.
Also Available
Nonprofit & Enterprise Pricing
Qualifying 501(c)(3)
Non-Profits
Simple flat pricing for 501(c)(3) passenger transportation and delivery programs:
- Food / medication delivery: $39 / month flat, unlimited qualifying deliveries
- Passenger transportation: $40 per active vehicle / month, any fleet size
- IRS determination letter required at signup; verification usually 24–48 hours
100+ vehicles or 6,000+ trips / month
Enterprise
Custom commercial terms for high-volume operators, multi-location fleets, and providers with custom broker workflows.
- Custom per-trip or per-vehicle pricing
- Monthly minimums, annual commitments, bundled add-ons as applicable
- Priority support and dedicated account management
- Broker-specific automation and custom integrations
Frequently Asked Questions
Pricing, billing, and what's included.
What is an active vehicle?
An active vehicle is a vehicle that DriveBoss has configured and enabled in the system on your account during the billing month, regardless of whether you actively used it for trips. At signup you tell us how many vehicles you need; we provision your account with a matching cap and bill you for that many vehicles each month. Vehicles that have been removed from your account before the start of a billing month are not counted.
How do I add or remove a vehicle?
Vehicle changes are handled by the DriveBoss team — not self-service. To add or remove a vehicle, send a written request to [email protected] with the company name and the vehicle(s) to add or remove. We typically action requests within one business day. This process keeps your billed vehicle count and your in-system cap in sync so you are never accidentally charged for capacity you didn't ask for.
What is a "completed or billable trip"?
A trip is considered billable to the provider if it is in DriveBoss and is not cancelled. Cancelled trips are never billable. This definition only applies to the 6,000-trip Enterprise threshold — standard DriveBoss Complete customers are billed per active vehicle, not per trip.
How does graduated pricing work?
Each vehicle is priced in its own bracket. If you have 15 vehicles, you pay $79 for each of the first 10 vehicles and $69 for each of the next 5 — a total of $1,135/month. Adding a vehicle never raises the price you're paying for vehicles you already have.
Do you charge per dispatcher, per driver, or per user?
No. DriveBoss Complete includes unlimited dispatchers, schedulers, billers, admins, and drivers. You pay per active vehicle. Always.
Do you charge per trip?
No — for standard DriveBoss Complete customers, pricing is per active vehicle regardless of trip volume. High-volume accounts (6,000+ trips/month or 100+ vehicles) may receive custom commercial terms through a signed order form.
Is there a setup, onboarding, or training fee?
No. Standard setup and onboarding are included. Advanced or custom training is available at $150/hour if requested.
What happens if I add a vehicle mid-month?
Email [email protected] and we'll add the vehicle to your account and raise your cap. Adding a vehicle at any point during the billing month triggers a full monthly charge for that vehicle — no proration. If we enable your new vehicle on the 28th of the month, you're charged the full monthly rate for it that month. Plan vehicle additions near the start of a billing cycle to get full-month use out of the charge.
What happens if I remove a vehicle?
Email [email protected] to request removal. To stop being billed for a vehicle starting the next billing month, your removal request must reach us by the 25th of the current month. Requests received after the 25th will take effect one billing month later. Removals do not produce partial refunds for the current billing month — the month you've already paid for remains in effect.
Can I pay annually for a discount?
Yes. Annual prepaid agreements save $10 per vehicle per month across all tiers.
Do nonprofits get a discount?
Yes. Qualified 501(c)(3) passenger transportation providers pay a flat $40/vehicle/month regardless of fleet size. Qualified nonprofit food or medication delivery programs pay a flat $39/month for unlimited qualifying deliveries. Eligibility verification required.
Is BillBoss included?
DriveBoss Complete includes billing and reconciliation tools — rate tables, auto-pricing, payment-file reconciliation, claim tracking. BillBoss Managed Billing (3% of ModivCare volume) is a separate managed service where DriveBoss handles the full billing cycle on your behalf. That service is optional and billed separately.
How do I cancel?
Month-to-month plans can be cancelled with 30 days' written notice, effective at the end of the following billing cycle. Annual prepaid plans run for the full 12-month term and are non-refundable, but you keep full access until the term ends.
Is my data HIPAA-compliant?
Yes. All data is hosted on AWS under a signed Business Associate Agreement covering all PHI. 256-bit TLS encryption in transit. Per-company database segregation and encryption at rest. 7-year minimum data retention on trip and billing records.
Switching feels riskier than staying. It isn't. No setup fee, standard onboarding included, role-based Academy training in English and Spanish, and a 14-day trial with no charge until it ends. Month-to-month plans cancel with 30 days' notice, and your data stays yours — 7-year retention, in writing.
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14 days. Full platform access. Card on file at signup. No charge during the 14-day trial — billing only starts after.
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