For Patients & Families

Your ride, in your hand. Delivered by your NEMT provider.

Patients riding with NEMT providers on DriveBoss get text-message ride updates, driver info, and a phone number to call for an ETA at any time. It's the transparency your family expects, powered by the provider you trust.

See Patient Features ↓ For NEMT Providers: See How It Works →
Accessible van interior configured for patient transport

How it works

Your NEMT provider books the ride. DriveBoss keeps you informed.

You don't book rides through DriveBoss directly — you book them the way you always have (through your Medicaid broker, your facility, or your transportation provider). What DriveBoss adds, on the provider's side, is the patient-facing transparency below.

Feature

Text-message ride updates.

When your provider runs DriveBoss, you get SMS messages at the moments that actually matter — not random spam. The system knows when to send what, and when to stay quiet.

  • Appointment-day reminder the night before
  • Driver-assigned notification with name and vehicle
  • "Driver is on the way" with live ETA
  • "Driver is here" when they arrive at your pickup
  • Dropoff confirmation when you reach your appointment
Text-message ride update illustration
Phone-line IVR illustration

Feature

Call for an ETA — any time.

Sometimes you just need to ask "when is my ride coming?" without waiting on a dispatch line. DriveBoss's automated voice system answers the phone, reads back your live ETA, and connects you to a human if you need one.

  • Recognizes your phone number and looks up your active trip
  • Reads live ETA in plain language — English and Spanish
  • "Press 0 to speak to dispatch" — always an escape hatch to a human
  • Available during your provider's hours of operation

Feature

Know who's at your door.

Before your ride arrives, you know the driver's name, the vehicle they're driving, and when to expect them. Basic safety, done right.

  • Driver name sent by SMS when assigned
  • Vehicle make, model, and license plate included
  • Timestamped arrival so you know the right car is at your address
  • HIPAA-aligned — no unnecessary personal details shared
Driver identification illustration

One more thing

Riding today? Ask your NEMT provider if they use DriveBoss.

Not every provider has it yet. If you like the transparency above and your rides don't include it, let your provider know these features exist — they run it on their side, you see it on yours.

For NEMT Providers: See How to Enable This

See DriveBoss in your dispatch — book a demo.

30 minutes. Walk through your broker mix, current pain points, and what DriveBoss would look like on your fleet.

Book a Demo