Your Clients Can Now Check Their Driver's ETA — Automatically
Introducing the DriveBoss Automated IVR System — Free for All Current Clients
Why Your Clients Will Love It
Dedicated Phone Number
Your company's own branded IVR line — professional and easy to remember
24/7 Automated ETA Lookups
No dispatcher needed — system works around the clock, every day
Bilingual Support
English & Spanish — reach more of your client base
Completely FREE
Included with your current DriveBoss subscription — no additional cost
How It Works in 3 Simple Steps
Patient or broker calls your dedicated IVR number
They dial the custom number you set up during signup — just like any other phone line.
Bilingual system verifies identity
System asks for Name + Date of Birth OR Trip ID + Date of Birth. This ensures callers reach the right trip.
Real-time ETA is delivered
System locates the nearest in-progress trip and reads the driver's live ETA. If the trip hasn't started, call routes to your dispatcher.
Why Sign Up Today?
- Reduce "Where's my driver?" calls
- Free up dispatchers for real issues
- Professional branded phone line
- Works after hours, weekends, holidays
What You'll Need to Sign Up
The following information is required for FCC telecommunications compliance and AWS carrier requirements:
- Company Name
- Company Key Code
- NPI Number
- EIN Number
- 3 Preferred Area Codes
- Dispatcher Phone
- Payment Method
- Email Address
- Business Mailing Address
Don't worry — the form guides you through each field. Most clients complete it in under 2 minutes.
The IVR Service is FREE
A card on file is required by AWS for phone number compliance only.
Current billing clients can skip this step.
Takes less than 2 minutes