Driver ETA · IVR
Your clients can now check their driver's ETA — automatically.
The DriveBoss Automated IVR System is a dedicated phone line patients and facility dispatchers can call, any time, to get a live driver ETA. Bilingual, 24/7, and free for current DriveBoss customers.
Why clients love it
A phone line that saves your dispatcher 30+ hours a month.
Dedicated phone number
Your company's own branded IVR line — professional, memorable, and owned by you.
24/7 automated ETA
No dispatcher needed — the system answers around the clock, every day, including weekends and holidays.
Bilingual (EN + ES)
English and Spanish, both trained on NEMT-specific phrasing. Reach more of your client base without hiring.
How it works
Three steps. No dispatcher in the loop.
Caller dials your dedicated IVR line
Patients, families, or facility dispatchers call your custom number — the one you set up during signup.
Bilingual system verifies identity
Caller provides Name + DOB or Trip ID + DOB. HIPAA-aligned verification before any trip info is read back.
Live ETA is read aloud
The system locates the nearest active trip and speaks the driver's live ETA. If no active trip, the call routes to your dispatcher.
Real operator impact
What changes on Monday morning.
Fewer "where's my driver?" calls
The top-of-queue question your dispatchers hear 40+ times a day now gets answered by an automated line — for free, 24/7.
Dispatchers free for real issues
When the ETA question is off their plate, dispatchers handle exceptions, re-routing, and broker escalations — the work that actually moves the needle.
Professional branded line
Your own phone number with a custom greeting. Patients and facility staff see your brand, not a generic call center.
Works after hours
Nights, weekends, holidays. The IVR runs whenever your riders call, regardless of whether your office is open.
For Transportation Providers
This is where your fleet enables IVR for every patient it moves.
The IVR line sits inside your DriveBoss account. You set it up once; every patient you dispatch from that point forward can call and hear their live ETA in English or Spanish, 24/7. Dispatcher phone numbers become an overflow queue instead of a full-time job.
- Takes under 2 minutes to provision — FCC + AWS handle the plumbing
- Works immediately on all your existing active trips
- Patient-side SMS reminders can include the IVR number automatically
- Already a DriveBoss customer? No extra fee.
Pricing
IVR is included with your DriveBoss subscription.
No extra per-line or per-call fee on top of your DriveBoss Complete subscription. A card on file is required at IVR setup only because AWS — our telecom carrier — needs it for phone-number KYC and 911 compliance. Current billing clients can reuse the card already on file.
Set up your IVR line in under 2 minutes.
Free for current DriveBoss customers. The form walks you through each field.
Start IVR Setup