Purpose-built dispatch and mobile for NEMT.

See it in the product

Stills from our product demo video. Rider and driver details are blurred.

Scheduling

• Visual Time Planner — each Vehicle-Driver Route on its own timeline, color-coded by trip state, break time, and transfer legs.
• Multiple scheduling algorithms — cost-aware optimization with driver rate, vehicle run cost, fuel economy, and gas price as tunable inputs. Routes built to maximize profit per trip, not just minimize distance.
• Smart Will-Call insertion — add a last-minute trip and the algorithm picks the right vehicle and driver to execute it.
• DriveBossIQ — voice & chat commands — say or type "take the trips going to Ashburn before 9 a.m. and assign them to Driver A" and it's done. Filters, lookups, and "what's the best driver for this will-call?" too. See DriveBossIQ →
• Standing orders + special-address tagging — methadone clinics, dialysis, nursing homes, mental health facilities. Standing orders auto-populate and get priority placement.
• LOS compliance enforced at assignment — system blocks WCH-to-AMB mismatches. Override requires explicit dispatcher force and is audit-logged.
• Rider management — regular rider profiles with alternative addresses, blocked-rider list that auto-flags for reroute back to broker.

Driver App

• Native iOS + Android on phone or tablet. Offline-capable after initial sync.
• Geo-fence auto-triggers — arrival at pickup, signature capture moment, and trip end fire automatically as the driver enters/exits geo-fences. Reduces driver taps and timestamp fraud.
• In-app comms with dispatcher — text and voice/audio messaging built into the app. No Slack, WhatsApp, or Zello needed.
• One-click passenger dial, next-day schedule preview, hide-finished-routes, built-in navigation launch.
• Signature capture with signor-type tagging (Self / Facility / Parent-Guardian / UTS) — eliminates ambiguity at billing and audit time.
• Triple-redundant data pipeline — offline events are not lost. Daily backup file preserves major events. Dispatcher-side restore if a trip ever goes missing.

Supervisor App

• Separate lightweight app for field supervisors on phone or tablet. Assign, unassign, and reassign trips without a desk.
• Designed for the reality of large-operation yards, lunch rushes, and supervisor ride-alongs.
• Same backend as the driver app. Different role, different UI.
• Supervisors get their own app — no borrowing a driver’s login, no running dispatch from a laptop in the yard.

Communications

Passenger SMS, the phone line, and the Passenger App are part of the Rider Engagement add-on (from $79/mo, free with BillBoss Managed Billing).

• Dispatcher-initiated SMS to passengers for trip confirmation and cancellation.
• Automated 15-minutes-away notification fires as the driver approaches pickup.
• IVR line for passengers to dial in and look up their driver’s current ETA — no app required.
• Passenger App — a browser link from your referral code; riders book private rides that land in your dispatch, see the trips you've scheduled for them, and track the driver live. What riders get →
• Click-to-track passenger view — within 15 minutes of pickup, the passenger SMS includes a tracking link that opens a web view showing live location, route, and ETA. No install, no account.